![]() Hill would be in for her comprehensive exam to discuss her radiographs, perio issue and his findings of any dental work that needs restored. I apologized for the misunderstanding and discussed the diagnosis of her perio disease and that Dr. The patient became agitated with me and stated that our coupon was "a scam" just to get people in the door. I entered into the conversation with hygiene about the original conversation when scheduling her appointment, advising the patient of the screening process and how the coupon worked. Hygiene advised the patient that just polishing her teeth would be a disservice for her and the grit from the paste would cause more harm to the pockets she has around her teeth. The patient stated she ONLY wanted her teeth cleaned and that she was never advised by her last dentist that she had any problems. This patient had a FMX and was screened for perio disease, with a diagnosis of Active Periodontal Class III Disease. ![]() This particular patient stated "her old dentist retired a few years ago and she had not been anywhere else since then." She also advised that the dentist was the individual that cleaned her teeth twice yearly. If the screening defines periodontal issues, the patient still receives the Full series of dental films and Comprehensive Exam with $46 still due. When scheduling new patients with this coupon, they are screened about their dental cleaning history, if they have ever been told they had periodontal or bone problems, or periodontal cleanings. The attached coupon states that the patient must not have any periodontal/bone issues for the *Basic cleaning as well as be cavity FREE to receive the Free Bleaching Kit.
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